Refund Policy

Automatic refunds

Orders that fail to start, get cancelled by the provider, or partially deliver are refunded to your wallet balance automatically — no ticket needed.

When we refund

• The provider marks the order as cancelled, refunded, or partial.
• An SMS verification number doesn't deliver a code within the timeout window.
• A deposit is overpaid — the excess is credited to your balance.

When we don't refund

• The order completed successfully but you changed your mind.
• You submitted the wrong link, username, or quantity.
• The target account was made private, deleted, or banned after ordering.
• Natural drop after delivery — drops within the service's drop-protection window are refilled, not refunded.

Wallet balance

Deposits to your wallet balance are non-refundable to your payment method, but stay in your account forever and can be used across any service on The Hubs.

Need help?

If something looks wrong on an order, message us on Telegram or email therealhubofficials@gmail.com — replies within 24h.